Key Responsibilities:
New Hire Training (NHT):
- Facilitate the onboarding process, covering company culture, product knowledge, tools

and soft skills.
- Facilitate training courses in both live and on-line environments
- Spend time on the floor (nesting) to assist recent agents during their first few days of live

calls.
- Throughput Management: Ensure that trainees meet the required certification standards

before moving to the live production floor.
Content Development:
- Create and update training modules, and role-play scenarios based on process

updates.
- Collaborate with the QA team to identify skill gaps and design "refresher" training

session on Training Needs Identification (TNI)
Effective Tracking:
- Monitor the performance of trained batches to ensure training is translating into high

performance.
- Identify key areas of improvement through effective data analysis and support the business





with refresher training and knowledge management
Reporting & Insights:
- Build monthly, quarterly, and annual coaching/training program
- Conduct daily and weekly knowledge checks
- Provide regular "Batch Health" reports to Operations and Recruitment, highlighting potential

risks to the headcount ramp-up schedule

Required Skills & Qualifications
- Presentation Skills: Comfortable speaking to large groups and keeping them engaged.
- Adaptability: Ability to quickly learn new product features and translate them into easy

training steps.
- Patience: Strong mentoring and coaching mindset.
- Experience: Proven 2-4 years experience in a training role, preferably within a BPO/Call

Center environment.
- Qualification: Should be a Graduate in any discipline

📌 Process Trainer (Indore)
🏢 Medibuddy
📍 Indore