Job Overview:
Key Responsibilities:
- Lead Generation and Conversion support:
- Interact with customers and convert them into buyers. Collect feedback on product usage, identify usage patterns, and recommend suitable products, including upselling where appropriate.
- Social Media Engagement:
- Respond to comments, DMs, and mentions with empathy, understanding, and accuracy.
- Manage community interactions in their native language ensuring a positive brand presence.
- Customer Support & Doubt Resolution:
- Respond to customer inquiries and doubts across various platforms post-training.
- Offer compassionate and informative support, maintaining professionalism at all times.
- Logistics Support (NDR Handling):
- Coordinate with customers to resolve delivery issues (NDR cases) by communicating in their preferred language.
- Ensure timely follow-ups to confirm successful delivery resolutions.
Requirements:
- Strong written and verbal communication skills in English ,Hindi and Malayalam.
- Empathy, patience, and a customer-first attitude.
- Ability to write creatively and with clarity.
- Willingness to learn and adapt through training.
- Basic understanding of customer service and social media platforms (e.g., Instagram, Facebook, WhatsApp).
- Prior experience in customer support, social media management, or content writing is a plus.
Job Types: Full time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Guruvayur, Thrissur, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (required)