Key Responsibilities
- Provide accurate and timely information regarding flight options, fares, and travel policies.
- Resolve customer issues with empathy, professionalism, and attention to detail.
- Coordinate with internal teams to ensure smooth issue resolution.
- Maintain detailed records of customer interactions and feedback.
- Work in a rotational shift environment to support 24×7 operations.
Requirements:
- Minimum 6 months-2 years of experience in customer service or support (travel industry experience preferred).
- Excellent communication skills (verbal and written).
- Strong problem-solving and multitasking abilities.
- Basic computer proficiency and comfort with CRM or booking tools.
- Positive attitude and willingness to work in a fast-paced, customer-focused environment.
- Flexibility to work rotational shifts and rotational week offs.
Perks & Benefits
- Cab facility provided for pickup and drop.
- Meal facility available on-site.
- Competitive salary with incentives based on performance.
- Friendly, growth-oriented work workplace.