About the Role
A SVE is responsible for managing the operations and customer experience of the sports facilities he or she is assigned to. Some highlights of the role include:
- To ensure all bookings, payments and addons are being managed on the Hudle App.
- Greeting, interacting with customers, answering to their queries and creating a positive environment at the sports facility for the customers
- Being responsible for the infrastructure readiness of a sports facility and reporting to the Venue Manager in a timely manner. He / she will be responsible to work with the team for maintenance and upkeep of the facility.
- Ensuring hygiene is top class and all utilities (water, electricity, washroom, CCTV, changing rooms, vending machines, playing area) are properly functioning.
- To develop an expertise in the tools that are used to manage operations - ensuring all bookings are reported in the Hudle App, Connecteam and Slack.
- To ensure branding and signages are installed well and is enhancing the ambience of the facility.
- To ensure equipment is readily available for the customers.
- Work with the managers directly to implement policies and follow them.
- Represent Hudle with high ownership, integrity and professionalism.
Qualifications & Requirements:
- Graduate in any field & Basic interest in sport.
- Functional understanding of technology.
- Conversant in Hindi. English is a bonus. (conversational knowledge of regional languages as per location is also a plus).
- Very high in integrity, punctuality and great at customer service.
- Past experience in the event management and hospitality industry, including hotels, retail, QSRs, facility management is preferred.
Advantages:
- Competent Salary with great working environment
- ESI, PF and other statutory benefits for all employees
- Incentives for overtime & extra days worked