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System Administrator
- Full Time, Bangalore, India_

As a System Administrator,

Troubleshoot hardware, software, and other IT solutions:
- Able to work any shift
- Able to work on-call shifts as required
- Able to work independently to support, break-fix hardware/software and other IT solutions

Has good communication and customer service skills:
- Ability to communicate to all levels of management
- Escalate incidents cases to appropriate teams when necessary
- Ability to add, change or modify recent or existing reports
- Document and discuss complex end user compute solutions in a simple language that is understandable at all levels both within and outside of ICT.
- Ability to work effectively across departmental boundaries.

Design, develop, and/or update and implement team standards, processes, and documentation:
- Monitor, correct, and report observed infractions of security policies and procedures
- Assist in the design, develop, and/or update and implement team standards, processes, and documentation




- Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
- Provide assistance to other technical teams (hands-on support)
- Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs

Other:
- This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.

Competency and driving best practices:
- Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
- Provide assistance to other technical teams (hands-on support)
- Proactively provide high levels of ICT availability,

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