Job Description - E-commerce Operations

We are looking for a proactive and detail-oriented team member to manage daily e-commerce operations and customer service for Zastraa. This role ensures smooth order fulfilment, accurate stock management, timely communication, and an excellent customer experience.

Key Responsibilities:
- Order Fulfilment:
- Extract orders from all e-commerce platforms daily.
- Create POs and ensure same-day dispatch of products.
- Inventory & Stock Management:
- Update stock levels across all platforms daily.
- Mark out-of-stock items as “0” and adjust excessive inventory levels appropriately.
- Pricing & Discounts:
- Update product prices during discounts or sales (after discussion with Kartik).
- Periodically review and adjust prices to maximize profits based on stock levels.
- Sales & Revenue Tracking:




- Maintain a daily Excel sheet for sales and returns data.
- Escalate any concerns or unusual trends immediately.
- Handle all customer queries related to orders, returns, exchanges, and general inquiries.
- Communication & Coordination:
- Maintain close interaction with Myntra, Ajio, and other platform cataloging and delivery teams.
- Process Improvement:
- Review and suggest improvements in operational processes to make workflows more productive.
- Support the team with project management and communication requirements.
- Website Operations:
- Escalate any website performance or functionality issues promptly.

Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person

📌 E-commerce Executive (Delhi)
🏢 Zastraa
📍 Delhi