Role & responsibilities

- Manage the day-to-day functioning of the e-commerce department.

- Drive online sales and work towards monthly revenue and growth targets.

- Manage and guide the e-commerce team across online sales, customer experience, catalogue and order operations.

- Monitor key metrics including sales, orders, conversion, leads and customer enquiries.

- Ensure effective follow-up of website, WhatsApp, phone and other digital leads.

- Oversee order processing, stock coordination, QC, dispatch, delivery, returns and refunds.

- Handle/escalate important customer service issues and ensure a premium customer experience.

- Coordinate with stores, marketing, accounts, logistics and other internal teams.

- Develop SOPs and processes to improve efficiency and accountability.

- Prepare regular e-commerce performance reports/MIS for management.

- Work with management and external agencies during the upcoming website redevelopment.

- Identify opportunities to improve conversion,



customer experience and overall online growth.

Preferred candidate profile

- 5 - 8+ years of relevant e-commerce experience.

- Experience managing at least approximately 20 lakh+ in monthly online business and/or 200+ monthly orders is preferred.

- Previous experience managing an e-commerce team and day-to-day operations.

- Understanding of online sales, customer experience, fulfilment and e-commerce platforms.

- Experience with Shopify or another major e-commerce platform is preferred.

- Solid analytical, communication and team-management skills.

- Ability to take ownership and work independently.

Experience in watches, jewellery, luxury/premium retail, fashion, beauty, electronics, omnichannel retail or other organised e-commerce businesses would be an advantage.

📌 Senior Manager (E-commerce & Digital Operations) (Hyderabad)
🏢 Kamal Watch
📍 Hyderabad