Key Account Manager – Data & Analytics SaaS

Experience: 4+ Years

Location: Pune – Onsite

Function: Key Account Management / Customer Success

Product Area: Data & Analytics SaaS / Technology Products

About the Role:

We are looking for a Key Account Manager (KAM) to manage, grow, and strengthen relationships with our enterprise customers using our Data & Analytics SaaS products .

The role will initially focus on Motor Sales Intelligence (MSI) , an analytics and market intelligence platform that enables automotive businesses and OEMs to make data-driven decisions across areas such as Sales Planning, Product Planning, Dealer Network Development, Market Share Analytics, and competitive intelligence .

The KAM will also be responsible for supporting VFI deliveries and other Data & Analytics engagements as the business evolves.

The ideal candidate will have experience managing enterprise/B2B customers for SaaS, analytics, BI, data, technology, or other enterprise products . You should be comfortable understanding customer business requirements, working with data-driven products, coordinating with internal teams, managing deliveries, and identifying opportunities for account growth.

Key Responsibilities:

- Own and manage relationships with a portfolio of enterprise/B2B customers , acting as the primary point of contact.
- Understand customer business objectives and translate them into effective adoption and usage of our Data & Analytics products .
- Manage customer onboarding, implementation, product adoption, and ongoing delivery in coordination with internal teams.
- Work closely with customers to understand their business requirements and ensure timely and effective delivery of solutions.
- Conduct regular business reviews/QBRs to discuss product usage, outcomes, challenges, customer feedback, and opportunities.
- Manage and coordinate MSI and VFI deliveries , ensuring alignment between customer expectations and internal execution.
- Coordinate with Product, Analytics, Technology, Sales, and Customer Support teams to resolve customer requirements and issues.
- Explain analytics, dashboards, reports,



and product capabilities to business and non-technical stakeholders .
- Monitor customer health, engagement, satisfaction, product adoption, and renewal indicators.
- Analyze customer usage and business data to identify gaps, opportunities, and areas for improvement.
- Build strong relationships with key stakeholders, including business heads, strategy teams, analytics teams, sales teams, and senior management .
- Identify opportunities for cross-selling, upselling, account expansion, and increased product adoption .
- Work closely with Sales to identify expansion opportunities and contribute to revenue growth from existing accounts.
- Develop customer success plans and ensure customers derive measurable business value from our products.
- Gather structured customer feedback and communicate customer requirements and insights to Product and Analytics teams.
- Proactively manage escalations, conflicting priorities, and delivery-related challenges to ensure a strong customer experience.
- Stay updated on relevant industry trends, customer business challenges, data/analytics use cases, and competitive solutions .

Requirements:

- Bachelor's degree in Business, Management, Technology, Finance, Economics, Engineering, or a related field .
- 4+ years of experience in Key Account Management, Customer Success, Account Management, Client Servicing, Business Consulting, or a similar B2B customer-facing role.
- Experience managing enterprise/B2B customers is strongly preferred.
- Experience working with SaaS, data, analytics, BI, technology, or enterprise products .
- Experience in managing product implementation, customer deliveries, onboarding, or solution adoption .
- Strong understanding of data-driven products, analytics dashboards,



reports, and business insights .
- Advanced Excel skills with the ability to analyze and interpret customer/business data.
- Strong communication, presentation, and stakeholder management skills, with the ability to interact with senior enterprise stakeholders .
- Proven ability to build and maintain long-term customer relationships.
- Demonstrated experience in customer retention, account growth, cross-selling, upselling, or revenue expansion .
- Ability to understand complex business requirements and translate them into actionable requirements for internal teams.
- Basic understanding of SaaS/cloud-based products and technology platforms .
- Ability to understand and communicate technical/data concepts to non-technical audiences.
- Strong problem-solving, negotiation, escalation management, and conflict-resolution skills.
- Ability to manage multiple accounts, deliveries, and priorities effectively.

Preferred Background: We would particularly value candidates with experience in:

- B2B SaaS / Enterprise SaaS
- Data & Analytics products
- Business Intelligence / BI platforms
- Market Intelligence / Research
- Automotive / OEM / Mobility technology
- Dealer Management / Automotive technology
- FinTech / BFSI technology
- Enterprise technology products
- Consulting roles involving data, analytics, technology, or enterprise solutions

Candidates with experience managing enterprise customers for SaaS, data, analytics, or technology products and handling end-to-end customer deliveries will be strongly preferred.

What We Are Looking For

- Robust enterprise relationship management skills
- Ability to manage both customer relationships and delivery expectations
- Commercial mindset with a focus on retention, expansion, cross-selling, and upselling
- Comfort working with data and analytics-driven products
- Ability to bridge the gap between customers, business teams, analytics, product, and technology teams
- Strong ownership, communication, and execution skills

Apply or send resumes at [email protected]

📌 Senior KAM (Pune)
🏢 Zoop
📍 Pune