Hi All,

We are looking for a Senior & Junior Technical Support Engineer (Application Support & Integration –. NET / Cloud / Dev Ops/Linux ) to provide production and application support for customer-facing platforms and integrations. The role involves troubleshooting technical issues, monitoring applications, supporting API integrations, performing RCA, and working closely with engineering and customers.

Company Name: i Zen Software Services

Job Title: Senior & Junior Technical Support Engineer

Experience: 2+ years for the Junior role and 5+ years for the senior role.

Work Mode: Remote

Website

Salary: As per industry standards

Expected Notice Period: Immediate or upto 15days notice

Timings: Rotational Shift (Mostly night shift)

Must-Have Qualifications

Application Support &

• Operations: Core Application Support experience, Incident Management &

• Root Cause Analysis (RCA), Jira, and Confluence. Database &

• APIs: Experience with any DB management tool (My SQL,



SQL Server, etc.) and REST APIs / HTTP. Cloud, Dev Ops &

• Systems: Linux, Kubernetes, CI/CD pipelines, Git, Scripting (Python, Bash, or Power Shell), and hands-on experience with any major cloud provider (GCP, AWS, Azure). Monitoring &

• Observability: Experience with any SIEM/observability tool (ELK, Splunk, Datadog).

Note: Completing a Datadog course will be a mandatory requirement for the onboarded candidate. Nice-to-Have / Preferred Qualifications

Development & Protocols:. NET / C#, OAuth, and experience with Carrier APIs (UPS, Fed Ex, USPS). Infrastructure & Platform Specifics: GCP experience, Terraform / Infrastructure as Code (Ia C), Helm, specific experience with SQL Server, and prior hands-on experience with Datadog. Regards

Sathish

(phone hidden)

📌 Senior & Junior Technical Support Engineer (application Support & Integration – .net / Cloud / Devops /linux) Remote (Madhya Pradesh)
🏢 iZen Labs
📍 Madhya Pradesh