Key Responsibilities:

- Monitor and manage daily last mile delivery performance across courier partners and regions.

- Track SLA adherence, delivery rate, and RTO percentage, ensuring targets are met.

- Coordinate with courier partners and internal stakeholders to resolve escalations promptly.

- Analyze delivery exceptions (NDRs, undelivered, RTO, etc.) and ensure timely reattempts and closures.

- Review zone- and pincode-level performance to identify bottlenecks and initiate corrective actions.

- Maintain daily/weekly dashboards and reports to provide visibility to

management.

- Work closely with the tech and operations teams to drive process automation and efficiency.

- Ensure compliance with SOPs and implement operational best practices across partners.

Key Skills & Competencies:

- Robust understanding of Last Mile logistics and courier operations.
- Proficiency in Excel, Google Sheets, and MIS reporting.
- Analytical mindset with ability to interpret data and derive insights.
- Excellent communication, coordination, and problem-solving skills.
- Ability to work in a fast-paced, high-volume environment.
- Knowledge of 3PL partner management and performance governance.

📌 Senior Executive Last Mile (Gurugram)
🏢 Nimbuspost
📍 Gurugram