We are looking for a skilled Senior Engineer with hands-on expertise in Contact Center solutions. The ideal candidate will have experience working with Cisco Unified Contact Center Express (UCCX), Webex Contact Center, and UCCE/PCCE platforms. This position is based in GENERAL DATATECH INDIA PRIVATE LIMITED.

Roles and Responsibility

- Design, implement, and manage contact center systems to meet business requirements.

- Troubleshoot and resolve technical issues related to contact center operations.

- Collaborate with cross-functional teams to identify and prioritize project requirements.

- Develop and maintain documentation of contact center systems and processes.

- Provide training and support to end-users on contact center applications.

- Analyze system performance and recommend improvements.

Job Requirements

- Minimum 5 years of experience in contact center engineering or a related field.

- Strong understanding of contact center technologies and protocols.

- Experience with Cisco Unified Contact Center Express (UCCX) and Webex Contact Center.

- Excellent problem-solving skills and attention to detail.

- Ability to work in a fast-paced setting and meet deadlines.

- Strong communication and teamwork skills.

📌 Senior Engineer (Bengaluru)
🏢 General Datatech India
📍 Bengaluru