Core Responsibilities

- Client Coordination: Act as the primary point of contact for clients, managing all communication seamlessly over calls and emails.

- Relationship Management: Build and maintain solid, long-term relationships with existing and potential clients to ensure repeat business and brand loyalty.

- Grievance Redressal: Analyze and understand customer complaints deeply, and direct customer grievances to the concerned internal teams for swift resolution.

- Query & Escalation Management: Respond to customer inquiries promptly and handle high-level complaints or service escalations with empathy, speed, and professionalism.

- Project Tracking: Stay consistently updated on project statuses across our India to provide accurate, real-time updates to clients.

- Customer Insight: Actively listen to and understand unique customer needs, translating them into actionable requests for our operations team to ensure maximum satisfaction.

Key Requirements & Skills





- Experience: 1–3 years of experience in customer service, client relationship management, or hospitality roles.

- Communication: Exceptional verbal and written communication skills in both English and Hindi.

- Relationship Building: Strong interpersonal skills with the ability to engage comfortably with new and existing clients.

- Problem-Solving & Routing: Sharp analytical skills to accurately diagnose client issues and route them to the correct department (e.g., Kitchen, Logistics, Billing).

- Technical Savvy: Proficiency in handling emails (MS Outlook/Gmail), basic Excel/Google Sheets, and other software is a plus.

- Work Assets: Must possess a personal laptop in good working condition.

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Senior Customer Support Executive (Kolkata)
🏢 FBCH
📍 Kolkata