About FEBO

FEBO is a growing Indian brand specializing in premium bathroom and architectural products, combining thoughtful design, reliable quality, and practical functionality.

Manufactured in Rajkot, Gujarat, FEBO works with architects, interior designers, retailers, wholesalers, and project partners across India. Our product range is designed to bring together modern aesthetics, dependable performance, and value for residential and commercial spaces.

As we continue to grow, we are looking for passionate and customer-focused professionals to join our team and contribute to FEBO's growth.

About the Role

We are looking for a Customer Representative who will be responsible for handling customer enquiries, understanding customer requirements, coordinating with internal teams, and ensuring a smooth customer experience.

The ideal candidate should have excellent communication skills, a proactive approach, and the ability to build positive relationships with customers.

Key Responsibilities

- Handle customer enquiries through Phone, WhatsApp, e-mail, and other communication channels.
- Understand customer requirements and provide appropriate product information.
- Share product catalogues, specifications, pricing, quotations, and other relevant information with customers.
- Follow up on enquiries, quotations, and potential orders.
- Coordinate with the sales, production, dispatch, and other internal teams.
- Assist customers with product availability, specifications, delivery timelines, and order-related queries.
- Maintain accurate records of enquiries, follow-ups, quotations, and orders.




- Build and maintain strong relationships with existing and prospective customers.
- Identify potential sales opportunities and coordinate with the sales team for conversion.
- Maintain a professional representation of the FEBO brand in all customer interactions.

Requirements

- 1–3 years of experience in Customer Service, Customer Relationship Management, Inside Sales, Telecalling, or a similar role.
- Excellent verbal and written communication skills.
- Comfortable communicating with customers over phone and WhatsApp.
- Good follow-up and relationship-building skills.
- Basic knowledge of MS Office / Google Workspace.
- Good organizational and coordination skills.
- Ability to multitask and manage multiple customer enquiries.
- Positive, professional, and customer-focused attitude.
- Ability to work independently as well as with a team.
- Experience in bathroom products, sanitaryware, building materials, hardware, interior products, or related industries will be an advantage.
- Good to have knowledge of AI tools and their practical applications.

Preferred Skills

Customer Service | Customer Relationship Management | Communication | Follow-up | Inside Sales | Sales Coordination | WhatsApp Business | MS Office/Google Workspace | ERP | Order Management

What We Offer

- Opportunity to work with a growing Indian brand.
- Exposure to customers, sales, products, and business operations.
- Opportunity to travel across India and gain exposure to different markets and customers.
- Learning and professional growth opportunities.
- Supportive and cooperative working environment.
- Performance-based growth opportunities.

📌 Senior Customer Representative (Rajkot)
🏢 FEBO
📍 Rajkot