Job Overview

Harbor IT is looking for an expert-level ConnectWise Administrator to join our Managed Service Provider (MSP) team. This trusted resource will be responsible for managing, debugging, and improving our ConnectWise instance to ensure seamless operations. In addition to ConnectWise administration, the ideal candidate will have IT/infrastructure competence to support internal administration and management tasks when ConnectWise demand is low.

Role & responsibilities

- ConnectWise Administration
- Configure, maintain, and optimize the ConnectWise platform.
- Manage user accounts, security permissions, and system settings.
- Ensure system stability, performance, and compliance with MSP workflows.
- Troubleshooting & Debugging
- Diagnose and resolve technical issues within ConnectWise.
- Act as the escalation point for complex system problems.
- Maintain high availability and minimize downtime.
- Process Improvement & Automation
- Analyse workflows and implement automation to streamline MSP operations.
- Develop templates, scripts, and integrations to improve efficiency.
- Continuously identify opportunities for system enhancements.

- Integration Management
- Oversee integrations between ConnectWise and other MSP tools (RMM, PSA, billing, ticketing, etc.).




- Ensure smooth data flow and interoperability across platforms.
- Data Integrity & Security
- Monitor data accuracy, backups, and compliance with industry standards. Implement and enforce security best practices.

- Documentation & Training
- Create and maintain documentation for system configurations and workflows.
- Provide training and support to internal teams on ConnectWise usage.

- Secondary IT/Infrastructure Support
- Assist with internal IT administration tasks (user management, networking, cloud services, etc.) when ConnectWise workload is low.

- Provide flexible support for broader MSP operational needs.

Preferred candidate profile

Education and Experience Requirements

Bachelors degree in information technology, Computer Science or related field (preferred).

- Proven expertise as a ConnectWise Administrator with hands-on experience in system management, debugging, and optimization.
- Solid knowledge of MSP operations and workflows.
- Competence in IT infrastructure administration (Windows, networking, cloud services).
- Minimum 35 years of experience in IT systems administration, with at least 2 years focused on ConnectWise.
- Excellent problem-solving, communication, and documentation skills.

📌 Senior ConnectWise Administrator (Bengaluru)
🏢 Harbor It Global Capability Center
📍 Bengaluru