Job Title: Senior Atlassian / JIRA Support & Developer

Experience: 7+ Years

Location: Hybrid Bangalore

Employment Type: Full-Time

About the Role

We are looking for an experienced Senior Atlassian / JIRA Support & Developer to provide operational and enhancement support for the Atlassian ecosystem, including Jira, Confluence, and Jira Service Management (JSM) .

The candidate will be responsible for platform administration, configuration, workflow optimization, automation, integrations, reporting, and L2/L3 support while ensuring platform stability, scalability, governance, and alignment with ITSM and Agile processes.

Key Responsibilities

- Administer and support Jira, Confluence, and Jira Service Management platforms.
- Design, configure, and maintain workflows, schemes, permissions, and project configurations .
- Implement and maintain Jira automation to reduce manual effort.
- Support incident, request, Agile, and portfolio management use cases.
- Create and maintain Jira dashboards, filters, JQL queries, and operational reports .
- Manage integrations with external tools, including CI/CD, ITSM, reporting tools, REST APIs, and webhooks .
- Administer and support Atlassian Marketplace applications .
- Ensure platform governance, documentation, standards, and best practices.
- Provide L2/L3 support and coordinate with vendors and internal technical teams.
- Support platform transitions, migrations, and audit activities .
- Work with global and distributed teams to understand requirements and translate business processes into Atlassian solutions.





Required Skills & Experience

Must Have:

- 7+ years of hands-on experience with Atlassian tools .
- Strong experience supporting enterprise-scale Jira and Confluence environments .
- Expertise in Jira – Company-managed and Team-managed projects .
- Strong knowledge of Confluence spaces, templates, and permissions .
- Hands-on experience with Jira Service Management (JSM) .
- Strong expertise in workflow configuration and permissions .
- Experience with Jira Automation .
- Strong knowledge of Dashboards, Filters, and JQL .
- Valuable understanding of ITSM/service desk processes , including Incident, Request, Change, and Problem Management.
- Experience supporting Agile delivery practices – Scrum/Kanban .
- Experience in process mapping and workflow design .
- Experience with REST APIs, webhooks, and third-party integrations .
- Experience with Atlassian Marketplace app administration .

Soft Skills

- Strong communication skills
- Stakeholder management
- Project management
- Problem-solving ability
- Ability to work effectively with global/distributed teams
- Good documentation and collaboration skills

Education Bachelor’s or Master’s degree in Computer Science, Information Systems , or equivalent experience.

Key Deliverables

- Configured and optimized Jira and Confluence environments
- Well-documented workflows, templates, and standards
- Automated processes with reduced manual operations
- Dashboards and reports supporting business decision-making
- Knowledge base and operational runbooks

📌 Senior Atlassian / JIRA Support & Developer (Bengaluru)
🏢 CBC
📍 Bengaluru