WE’RE HIRING | TEAM LEAD – RESERVATIONS Echor Hotels & Resorts is looking for an experienced and enthusiastic Team Lead – Reservations to join our growing team at Zirakpur . We are looking for someone who can take ownership of the Reservations team , manage day-to-day operations, drive booking conversions, and ensure smooth coordination between the reservations team and our properties. If you have strong experience in hotel reservations, guest handling, OTA/B2B bookings and team management , this could be the right chance for you Location: Zirakpur Experience: 2–4 Years ⭐ Team Handling Experience: Preferred Team Management & Leadership • Lead and supervise the day-to-day activities of the Reservations team. • Allocate enquiries, calls and leads among team members. • Monitor individual and team-wise performance on a regular basis. • Ensure proper follow-up on all pending and tentative enquiries. • Conduct regular team briefings and guide team members on daily priorities. • Train new team members on reservation processes, hotel policies, tariffs and packages.



• Provide regular feedback and coaching to improve individual performance. • Motivate the team to achieve monthly booking and revenue targets. • Identify performance gaps and work on improving team productivity. • Handle escalations and support team members in difficult guest situations. Reservations & Guest Handling • Supervise and handle room reservations received through calls, WhatsApp, email, website and other channels. • Ensure enquiries are handled promptly and professionally. • Verify room availability, tariffs, meal plans, inclusions and booking policies before confirmation. • Ensure accurate guest and booking details are entered into the reservation system. • Handle booking amendments, cancellations, rescheduling and special requests. • Assist the team in converting enquiries into confirmed bookings. • Handle important/VIP bookings and escalated guest queries when required. Sales & Revenue • Monito

📌 Team Lead (India)
🏢 Echor Hotels
📍 India