Role Overview Happy Nature is looking for an experienced Sales Team Lead to lead a team of approximately 10 contact-centre sales executives and drive customer acquisition through product trials, subscriptions, recharges and repeat sales. The role will be responsible for team leadership, sales target achievement, lead management, calling-platform operations, performance tracking, coaching and sales strategy. The ideal candidate will be a hands-on sales leader capable of building a high-performance team and creating strong operational discipline to scale the business.

Ideal

Candidate must have at least 3-5 Years Experience in a Call Centre. Key Responsibilities

Team Leadership & Performance Management - Lead, motivate and manage a team of ~10-20 sales executives.

- Set and drive daily, weekly and monthly sales targets at team and individual levels.
- Conduct daily huddles, performance reviews and regular one-on-one coaching.
- Closely monitor productivity, conversion, follow-ups and revenue performance.
- Identify performance gaps and implement coaching, training and corrective actions.
- Build a target-oriented culture focused on ownership, discipline and results. Sales & Customer Acquisition - Drive sales through product trials, subscriptions, recharge plans and repeat purchases.
- Develop effective calling strategies to improve lead-to-trial and trial-to-subscription conversion.
- Ensure systematic follow-up of all prospects and minimise lead leakage.
- Coach the team on sales pitches, objection handling, upselling and closing techniques.
- Analyse customer behaviour and objections to continuously improve sales conversion. Lead & Calling Platform Management - Own the end-to-end lead management process for the contact centre.
- Allocate leads to sales executives based on campaign, priority, availability and performance.
- Monitor lead ageing, follow-up discipline and disposition accuracy.
- Manage day-to-day operations of the CRM / dialer / calling platform.




- Track calls, connected calls, talk time, follow-ups, dispositions and conversions.
- Ensure accurate customer data and proper system usage by the team.
- Coordinate with technology/operations teams to resolve platform issues and improve workflows.

Sales

Strategy & Business Growth - Develop and implement contact-centre sales strategies aligned with revenue and customer acquisition goals.

- Identify opportunities to improve conversion, agent productivity and customer value.
- Recommend new campaigns, offers, scripts, incentives and customer journeys.
- Analyse performance by product, campaign, lead source and customer segment.
- Work closely with Marketing, Operations and Customer Service teams to improve the overall sales funnel.
- Support the business in building a scalable, process-driven sales operation. MIS, Quality & Control - Track and report key sales and productivity metrics through daily/weekly/monthly MIS.
- Monitor key indicators such as: o Leads assigned vs. contacted o Contact and conversion rates o Trials generated o Trial-to-subscription conversion o Revenue and sales per agent o Calls, talk time and productive conversations o Follow-up adherence and lead ageing o Cancellation/drop-off rates - Conduct regular call-quality checks and ensure adherence to approved sales processes.
- Maintain strong control over customer experience, data accuracy and sales compliance.

Key Performance Indicators The role will be measured on: Sales & Revenue: Target achievement, revenue generated, revenue per agent Customer Acquisition: Trials, new subscriptions/recharges,



conversion rates Team Productivity: Calls, connect rate, talk time, follow-up adherence, agent productivity Operational Excellence: Lead allocation, lead ageing, CRM/dialer discipline, MIS accuracy Quality: Call quality, customer complaints, cancellation/drop-off and process adherence Candidate Profile The ideal candidate should have:

- Strong leadership, communication and people-management skills.
- Proven experience in inside sales, telesales or contact-centre sales.
- Strong understanding of sales funnels, lead conversion and customer acquisition.
- Ability to manage teams against aggressive targets and performance metrics.
- Strong analytical and problem-solving skills with a data-driven approach.
- Hands-on experience with CRM, dialers, calling platforms and sales dashboards.
- Solid coaching, objection-handling and sales-conversion abilities.
- High ownership, execution discipline and commercial orientation.
- Ability to work effectively in a fast-paced, target-driven environment.

Education & Experience - Graduate in any discipline from a recognised institution.

- MBA / PGDM in Sales, Marketing or Business Management is an advantage.
- 5+ years of overall experience in Sales / Inside Sales / Telesales / Contact Centre operations.
- Preferably 2+ years in a Team Lead / Supervisory role, managing 8–15 sales executives.
- Experience in Dairy, FMCG, D2C, E-commerce, Subscription, Retail or Consumer Internet is preferred.
- Prior experience managing CRM, dialer or contact-centre technology is highly desirable.

Role Success Profile The successful candidate will be more than a team supervisor—a hands-on sales leader who can lead people, control the sales funnel, manage the calling operation, improve conversion and consistently deliver customer and revenue growth. --- Interested Candidates, please share your resume on:

- [[email protected]]

📌 Sales Manager (Gurugram)
🏢 Happy Nature
📍 Gurugram