- Collaborate with the Director to plan and execute sales strategies for the domestic market segment
- Manage the entire sales cycle from prospecting, qualifying, negotiating, closing, and post-sales support for the domestic customers
- Achieve and exceed sales targets and revenue goals for the assigned market segment
Customer Relations
- Proactively respond to customer queries and inquiries
- Build and maintain strong relationships with existing and potential customers through effective communication, meetings, and presentations
- Understand customer needs and tailor solutions to address their challenges and opportunities, ensuring customer satisfaction and loyalty
New Customer Acquisition
- Look for opportunities to acquire new customers
- Build and maintain a good relationship with new customers to increase their business with company`s Chemicals
Revenue
- Sales revenue plan by domestic market segment & product category
Sales Performance Tracking
- Monitor the progress of sales operations, track key performance indicators, and analyze sales performance
- New Customers Target vs Actual
- Target vs Actual Sales Analysis
- Lost Order Analysis
Documentation & Reporting
- Prepare, maintain,
and present comprehensive reports on sales operations, achievements, challenges, and recommendations to the Management
Secondary Responsibilities
Networking and Industry Engagement
- Participate in industry events, trade shows, conferences, and networking opportunities to expand the company’s presence
- Build relationships with key stakeholders, industry associations, and potential partners to foster business growth
- Any other task assigned by management from time to time depending on business requirement
Key Performance Areas
- Sales Revenue
- Achieve the defined sales targets.
- Performance will be measured based on Target vs. Actual Sales.
- New Customer Acquisition
- Identify and acquire current customers.
- Performance will be measured based on Target vs. Actual New Customers Acquired.
- Customer Relationship Management
- Conduct customer visits as per the planned targets.
- Participate in fairs and exhibitions.
- Maintain and improve customer satisfaction.
- Achieve year-on-year growth in domestic business with company
- Networking & Industry Engagement
- Participate in relevant industry events.
- Attend networking opportunities and build industry connections as per the set targets.
- Documentation & Reporting
- Ensure reports are accurate and submitted on time.
- Maintain proper sales and customer-related documentation.
Critical Activities
- Customer Relations & Communication
- Maintain regular communication with customers.
- Build and strengthen long-term customer relationships.
- Frequency: Ongoing
- Sales Performance Tracking
- Monitor sales performance against targets.
- Frequency: Weekly and Monthly
- Identify New Customer Opportunities
- Regularly identify and approach potential new customers.
- Frequency: Regularly
- Proposal Submission & Follow-Up
- Prepare and submit proposals.
- Follow up with customers on submitted proposals.
- Frequency: As and when required
- Negotiation & Contract Closure
- Negotiate commercial terms with customers.
- Follow up until the contract/order is successfully closed.
- Frequency: As projects reach the final stage
- Industry Events & Networking
- Attend industry events, exhibitions and networking opportunities.
- Frequency: As planned
- Issue Resolution
- Address and resolve customer or business-related issues promptly.
- Frequency: As and when issues arise
- Reporting & Documentation
- Prepare and maintain accurate reports and documentation.
- Frequency: Weekly and Monthly
- External Agency Coordination
- Coordinate with external agencies whenever required.
- Frequency: As and when required
- Customer Visits
- V isit customers to understand their requirements and maintain relationships.
- Frequency: As planned
- Fairs & Exhibitions
- Participate in relevant fairs and exhibitions to generate business opportunities and strengthen market presence.
- Frequency: As planned