Head of Inside Sales – D2C

Department: Sales

Designation: Head – Inside Sales

Experience: 7–10 Years

Location: Chandigarh

Employment Type: Full-Time

Role Overview

We are looking for a highly driven and experienced Head of Inside Sales to lead our D2C sales team and take complete ownership of the inside sales function, revenue, lead conversion, team productivity, and sales performance.

The ideal candidate should have strong experience in B2C/inside sales, tele-calling, CRM-based lead management, sales team leadership, and target-driven environments.

Key ResponsibilitiesSales Team Management

- Lead and manage the complete Inside Sales team.
- Set daily, weekly, and monthly targets for Sales Executives and Team Leaders.
- Monitor individual and team performance against targets.
- Conduct daily huddles and regular performance reviews.
- Motivate the team and maintain a strong target-oriented culture.
- Identify low performers and implement performance improvement plans.

Lead Conversion & Revenue
- Take ownership of the complete lead-to-sale conversion process.
- Ensure timely calling, follow-ups, and closure of leads.
- Develop strategies to improve conversion rate and revenue per salesperson.
- Monitor pending, lost, uncontacted, and follow-up leads.
- Identify reasons for lead loss and implement corrective actions.
- Drive upselling, cross-selling, and repeat sales wherever applicable.

CRM & Sales Operations
- Ensure 100% compliance with CRM processes.
- Monitor lead allocation, calling activity, follow-ups, and closures.
- Maintain accurate sales pipelines and daily sales reports.
- Analyze CRM data to identify gaps in productivity and conversion.




- Ensure no leads are missed or left without proper follow-up.

Sales Performance & MIS Track and improve key metrics such as:
- Daily/Monthly Revenue
- Target Achievement %
- Lead-to-Sale Conversion
- Calls per Sales Executive
- Connected Calls
- Follow-up Conversion
- Average Order Value (AOV)
- Revenue per Sales Executive
- Lead Response Time
- Cancellation/Drop-off Rate
- Team Productivity

Prepare daily, weekly, and monthly sales reports for management. Training & Coaching
- Train Sales Executives on product knowledge, sales pitches, objection handling, and closing techniques.
- Conduct regular call audits and provide feedback.
- Develop sales scripts and objection-handling frameworks.
- Conduct role plays and conversion-focused training.
- Coach Team Leaders to independently manage their teams.

Sales Strategy
- Develop and implement strategies to increase D2C sales.
- Improve sales processes, calling structures, and follow-up systems.
- Work with Marketing/Performance Marketing teams to improve lead quality.
- Provide feedback regarding lead quality, customer objections, pricing, offers, and market trends.
- Recommend incentives and sales campaigns to improve team performance.

Cross-Functional Coordination
- Coordinate with Marketing, Operations, Customer Support, Finance,



and Fulfilment teams.
- Ensure smooth movement of customers from lead generation to order fulfilment.
- Work with Marketing to optimize campaigns based on sales conversion and lead quality.
- Escalate operational issues affecting sales and customer conversion.

Candidate Requirements
- 5–8 years of experience in Inside Sales / B2C / Tele-sales / D2C Sales.
- 2–3+ years of experience managing a sales team.
- Experience in a target-driven sales environment.
- Strong understanding of lead management, CRM, tele-calling, follow-ups, and sales conversion.
- Proven experience in achieving and exceeding sales targets.
- Strong leadership and people-management skills.
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving abilities.
- Experience in D2C, e-commerce, beauty, wellness, skincare, FMCG, or consumer brands will be preferred.

Key KPIs The success of the role will primarily be measured through: Revenue Growth | Target Achievement | Conversion Rate | Team Productivity | Lead-to-Sale Ratio | AOV | Follow-up Efficiency | Sales per Executive | Customer Retention

Ideal Candidate

We are looking for a hands-on Inside Sales Leader who can manage a large sales team, monitor calls and CRM activity, improve conversion rates, coach salespeople, and take complete ownership of monthly revenue targets.

The candidate should be comfortable working in a fast-paced, target-driven D2C workplace and should have a strong focus on numbers, execution, and team performance.

Pay: ₹70,000.00 - ₹100,000.00 per month

Work Location: In person

📌 Sales Head (Chandigarh)
🏢 G-LEHUR
📍 Chandigarh