Sales Support ExecutiveJob SummaryThe Sales Support Executive is responsible for supporting the sales team by generating leads, communicating with customers, handling enquiries, conducting regular follow-ups, and ensuring smooth coordination throughout the sales process.

This role requires a customer-focused individual who is confident on calls, understands customer requirements, maintains professional communication, and provides timely support to both customers and the sales team. The ideal candidate should be comfortable working in a desk-based office environment and have a proactive approach toward lead generation and customer follow-up.

Key Responsibilities

- Make outbound calls to prospective and existing customers to generate sales leads.
- Handle incoming customer calls, enquiries, and requests professionally.
- Understand customer requirements and provide relevant product information.
- Identify potential sales opportunities and share qualified leads with the sales team.
- Follow up with leads and customers regularly to move opportunities forward.
- Maintain robust and professional relationships with customers.
- Coordinate with the sales team regarding customer requirements, enquiries, and follow-ups.
- Prepare and share quotations, product information, and other sales-related documents as required.
- Maintain and regularly update customer databases, lead records, and sales information.
- Record call details, customer requirements, follow-up status, and lead progress accurately.
- Coordinate with internal departments to ensure timely responses to customer requirements.
- Respond promptly to customer queries and assist in resolving basic issues.
- Track pending enquiries, follow-ups, quotations, and potential orders.
- Assist the sales team in achieving lead generation and sales targets.
- Prepare basic sales reports and daily/weekly activity updates.
- Ensure all customer and sales-related documentation is properly maintained.




- Perform other sales support and customer coordination activities as required.

Required Qualifications
- Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
- 0–3 years of experience in telecalling, inside sales, customer service, sales support, or a similar role.
- Freshers with good communication skills and a willingness to learn are encouraged to apply.
- Basic proficiency in Microsoft Office, especially Excel and Word.
- Experience with CRM or ERP software will be an advantage.
- Good verbal and written communication skills.
- Comfortable making regular customer calls and follow-ups.
- Strong customer-handling and interpersonal skills.
- Good organizational skills and attention to detail.
- Ability to manage multiple customers, leads, and follow-ups simultaneously.

Key Skills
- Lead Generation
- Telecalling & • Follow-ups

- Customer Relationship Management
- Customer Handling
- Sales Support
- Communication & • Interpersonal Skills

- Lead Management
- Order & • Enquiry Coordination

- Data Entry & • Reporting

- Microsoft Excel & • MS Office

- Time Management
- Organization & • Coordination

- Problem-Solving
- Teamwork & • Collaboration

- CRM/ERP Knowledge

Performance Indicators (KPIs)
- Number of calls made and leads generated.
- Quality and conversion potential of leads.
- Follow-up completion rate.
- Customer response and engagement.
- Response time to customer enquiries.
- Customer satisfaction.
- Accuracy of customer and lead records.
- Timely coordination of customer requirements.
- Number of qualified leads passed to the sales team.
- Contribution toward overall sales targets.

Ideal CandidateWe are looking for someone who is confident, polite, customer-oriented, and comfortable speaking with customers over the phone. The candidate should be proactive with follow-ups, attentive to customer requirements, and willing to take responsibility for ensuring that every enquiry is properly handled.

📌 Sales Executive (Faridabad)
🏢 SHIV SHAKTI INDIA
📍 Faridabad