Sales & Customer Relationship Executive – Scrap Collection

Location: Himmatnagar/Ahmedabad

Department: Sales & Customer Support

Employment Type: Full-Time

Experience: 1–3 Years preferred

About the Role

We are seeking a customer-focused executive to manage leads, communicate via phone and WhatsApp, coordinate pricing and pickups, and ensure a smooth customer experience.

Key Responsibilities

- Handle enquiries from phone, WhatsApp, website and social media.

- Understand customer requirements, location, quantity and pickup time.
- Maintain lead records, follow up regularly and update CRM/tracking sheets.
- Coordinate pricing and quotations with the Operations Team.
- Handle basic negotiations within approved limits.
- Coordinate confirmed pickups and keep customers updated.
- Resolve complaints related to pricing, delays, weighing and service quality.
- Maintain daily reports on leads, follow-ups, pickups and complaints.
- Escalate complex issues to management.

Required Skills

- Excellent verbal and written communication.

- Strong phone, WhatsApp and follow-up skills.
- Customer handling, negotiation and coordination abilities.




- Problem-solving and conflict-resolution skills.
- Basic Excel/Google Sheets and CRM knowledge.
- Organized, proactive and professional under pressure.

Preferred Candidate

- 1–3 years of experience in sales, telecalling, customer support, CRM, business development or operations.

- Experience in scrap, recycling, logistics or collection services is an advantage.
- Gujarati and Hindi preferred; basic English is an advantage.

Key Performance Indicators

- Lead handling and conversion rate.

- Follow-up efficiency and response time.
- Successful pickups.
- Customer satisfaction and complaint resolution.
- Accurate coordination and reduced missed leads.

What We Expect

You should take ownership of each customer from enquiry to completed pickup by communicating clearly, coordinating with operations and ensuring a professional experience.

If you are confident on calls, good at WhatsApp communication and solid at follow-ups, we would love to hear from you.

📌 Sales Executive (Ahmedabad)
🏢 Mr.Kabadiwala
📍 Ahmedabad