Role Summary The Sales Coach is responsible for improving sales performance by coaching frontline advocates using data-driven insights and structured methodologies. This role focuses on enhancing sales behaviors, customer interactions, and long-term KPI outcomes through continuous development.

Key Responsibilities

· Deliver 1:1 and group coaching sessions for sales advocates

· Analyze call/chat interactions and provide actionable feedback

· Use AI-driven insights and performance metrics to guide coaching

· Develop improvement plans and monitor advocate progress

· Drive consistency in sales quality and customer experience

· Identify trends and prioritize coaching focus areas

· Facilitate calibration and knowledge-sharing sessions

· Maintain credibility through ongoing product and sales knowledge

· Support achievement of key sales KPIs

Required Skills

· Strong coaching and mentoring capability

· Sales expertise in customer-facing roles

· Analytical skills to interpret performance and interaction data





· Excellent communication and interpersonal skills

· Ability to drive behavioral change

Preferred Skills

· Experience with AI-based quality monitoring tools

· Familiarity with structured coaching methodologies (e.g., SMART goals)

· Experience in IT or cloud sales

Experience Required

· 3–5+ years in sales or coaching roles

Educational Qualifications

· Bachelor’s degree preferred

KPIs

· Improvement in sales performance metrics

· Quality and CSAT scores

· Coaching effectiveness (performance uplift)

· KPI progression of assigned advocates

Stakeholder Interaction

· Works closely with team leads, trainers, and sales management

· Aligns coaching plans with business performance goals

Domain Requirements

· Knowledge of Microsoft sales methodologies preferred

· Knowledge of Microsoft Azure & M365 services

· Robust understanding of customer engagement standards

📌 Sales Coach (Hyderabad)
🏢 LTM
📍 Hyderabad