We are Hiring: Customer Support Executive

Working Days:5 (Rotational Week Offs)
Shifts Calls:10 AM - 7 PM Chats: 8 AM - 12 Midnight

About Us:
SuperBottoms started as a cloth diaper brand and has grown into a full kids’ bottom wear brand - diapers, underwear, joggers, and more.

We focus on creating comfortable, stylish, and functional essentials for kids. We thrive on experimentation, solving real challenges, and building a fun, innovative workplace.

About the Role:
What You will Do:
-Assist customers with product information, orders, returns/exchanges, and post-purchase support
-Collaborate with logistics, operations, and tech teams to resolve issues
-Document customer interactions and feedback in CRM tools
-Identify recurring issues to help improve processes

What We are Looking For:
-Strong verbal and written communication in English




-Experience with CRM/support tools or ticketing systems
-Problem-solving mindset with a customer-first approach
-Ideally, a dedicated workspace and a robust support system at home.

Preferred Skills:
- Familiarity with e-commerce processes (orders, returns, shipping)
-Strong rapport-building and empathy-driven communication.

What We Offer:
-Growth with a fast-moving D2C brand
-Collaborative, customer-first culture
-Career progression in customer experience and related domains
-Competitive compensation and benefits

Pay: ₹300,000.00 per year

Benefits:
- Health insurance
- Provident Fund

Work Location: Hybrid remote in Mumbai, Maharashtra

📌 Customer Support Executive (Mumbai)
🏢 SuperBottoms
📍 Mumbai