- WHAT YOU WILL BE DOING
- Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods).
- Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP.
- Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents.
- Proactively communicate with customers on technical issues when required.
- Ability to guide junior engineers when needed technically.
- Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation.
- Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment.
- Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times.
- Collaborate with backend engineering and development teams to troubleshoot complex issues,



identify root causes, and implement preventative measures.
- Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance.Maintain operational documentation, including system diagrams, contact lists, and escalation paths.
- Ensure compliance with relevant security and compliance policies.
- Plan and coordinate scheduled maintenance activities with mínimal impact to service availability.

WHAT YOU BRING
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Solid understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms.
- Working knowledge of containerization and orchestration technologies, specifically Kubernetes.End-to-end technical accountability and operational ownership.Willingness to work in a 24/7 operating model.
- Experience managing and

📌 Senior Platform Support Engineer (Bengaluru)
🏢 Saviynt
📍 Bengaluru