Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

Position Overview:
We’re seeking an organized, motivated and technically skilled Travel Agent to join our Payouts Team in India. For this position, we’re seeking a savvy professional who will drive innovation and execution excellence in our second line department.

Main responsibilities in the payout team are to process refunds to our customers and account for it..



As a payout travel agent you will work with financial transactions which require high attention to details and constant high quality with focus on detailing.
- Resoponsibility- Handle Refund Queues (GDS, LCC, BSP link) & Google sheets
- Prioritize and handle payouts to our end customers
- Control handled payouts in respective systems
- Manage pending backlog in timely manner
- Contact Airlines & Providers for different issues
- Analyze and propose solutions for task optimizations & automations
- Cooperate with other teams to resolve any pending issues.
Requirements:
- At least one year experience as a Travel Agent or any domain with customer service.
- Competent quantitative skills (valuable in calculations)
- Experience with accounting processes & software.
- Great analytical and problem-solving skills with attention to detail
- Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English
- Self-driven, proactive and results oriented
- Well or

📌 Agent-payouts (Mumbai)
🏢 Etraveli Group
📍 Mumbai