Job Summary

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.

The role is based in Sricity, India. Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference:
- Drive seamless end-to-end OTC operations
- Enhance customer satisfaction through timely service and issue resolution
- Ensure accurate order processing and delivery commitments
- Act as a strong bridge between customers and internal teams
- Improve efficiency through proactive communication and coordination

What Makes You the Right Fit:
- Experience in Customer Service / Order Management / OTC processes




- Hands-on exposure to SAP (SD/MM preferred)
- Strong Excel and data analysis skills
- Excellent communication and stakeholder management
- Ability to multitask and manage high-volume operations
- Customer-centric approach with strong ownership mindset

How Would You Stand Out:
- Advanced Excel skills (dashboards, data insights, automation)
- Experience in process improvement or workflow optimization
- Exposure to global customers or shared services workplace
- Strong analytical and problem-solving capabilities
- Proven ability to handle complex customer scenarios

Why Choose Us:
- Opportunity to work on end-to-end OTC operations
- Exposure to cross-functional and global teams
- Dynamic and collaborative work environment
- Continuous learning and career growth opportunities
- Strong process-driven and performance-oriented culture

We are a global leader in taste, scent, and nutrition, offering our custo

📌 Customer Service Representative Iii (Srikakulam)
🏢 International Flavors & Fragrances
📍 Srikakulam