This position is remote from Croatia_

Your mission (should you choose to accept it):
As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician for our customers. Every day, you’ll help our B2B e-commerce customers navigate a variety of challenges, from software questions to shipping logistics and financial matters. Never a dull day

You’ll interact with customers across multiple channels; calls, chats, and tickets, and ensure every interaction is professional, helpful, and human. You don’t like to just give answers; you empower customers to make confident decisions on their own, transforming them into true shipping experts. ‍

But your role isn’t just reactive. We love ideas, and you’ll be encouraged to spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences. Based on your interests, you’ll also get opportunities to grow, develop new skills and when you’re ready; explore areas like process optimization, product knowledge,



or areas like training and quality assurance.

Why join us?:
Joining Sendcloud means stepping into a place where learning and fun go hand in hand. We believe that when people feel good, they do excellent things. You’ll find an open, energetic culture where feedback flows freely, creativity is encouraged, and celebrating wins, big or small, is part of daily life.

We know life happens outside work, so we always chat openly about what works for you. We treat each other like we want to be treated: with trust, respect, and a little humour along the way.

We’ll challenge you, but we’ll also cheer you on. From day one, you’ll get opportunities to grow, through training, eventually projects, or simply stepping outside your comfort zone with the support of your teammates. We’re serious about making an impact for our customers, but we don’t take ourselves too seriously. If that balance sounds like your vibe, you’ll feel right at home

📌 Customer Support Consultant (Kaorakhali)
🏢 Sendcloud
📍 Kaorakhali