Role & responsibilities :

- Restaurant Partner Management: Manage a portfolio of restaurant partners and act as the primary point of contact.

- Business Growth: Drive order growth, revenue, conversion, and overall business performance for assigned restaurants.

- Partner Performance: Track key metrics such as orders, GMV, cancellations, ratings, customer complaints, and restaurant availability.

- Restaurant Success: Identify performance gaps and recommend actions to improve visibility, orders, menu conversion, and customer experience.

- Relationship Management: Build strong relationships with restaurant owners/management and understand their business challenges.

- Promotions & Campaigns: Drive participation in relevant Swiggy campaigns, offers, discounts, and promotional programs.

- Menu & Catalogue Management: Ensure menus, pricing, images, availability, and other restaurant information are accurate and optimized.

- Issue Resolution: Coordinate with internal teams to resolve operational, payment, technology, or customer-related issues faced by restaurant partners.

- Data Analysis: Use business data and dashboards to identify trends, opportunities, and underperforming restaurants.

- Competition & Market Insights: Monitor competitor activity,



pricing, offers, and market trends to provide actionable recommendations.

- Retention: Reduce partner churn and improve engagement by proactively addressing partner concerns.

- Cross-functional Coordination: Work with Operations, Sales, Marketing, Support, Finance, and Product/Tech teams to resolve issues and improve restaurant performance.

- Target Achievement: Deliver assigned revenue, order, retention, and partner-engagement targets.

Preferred candidate profile

- 15 years of experience in account management, sales, business development, partner management, or customer success.

- Experience managing B2B/B2C clients or merchant/restaurant partners.

- Strong data analysis and Excel/Google Sheets skills.

- Positive understanding of revenue, sales, conversion, retention and growth metrics.

- Strong communication and negotiation skills.

- Ability to handle multiple restaurant partners and work in a target-driven environment.

- Experience in food-tech, e-commerce, marketplace, SaaS, retail, or hospitality would be an advantage.

- Salary upto 5.5 LPA with Incentives & other allowances.

📌 Restaurant Success Manager (Bengaluru)
🏢 Swiggy
📍 Bengaluru