The Hotel Reservation Associate is responsible for handling guest reservation requests, providing accurate information about room availability, rates, packages, and hotel policies, and ensuring a smooth booking experience from inquiry through confirmation.

Key Responsibilities

- Handle reservations through phone, email, website, and other booking channels.

- Process recent bookings, cancellations, modifications, and room upgrades accurately.

- Check room availability and provide information on rates, room types, packages, and hotel facilities.

- Create and maintain accurate guest reservation records in the hotel PMS/reservation system.

- Communicate booking confirmations and relevant hotel policies to guests.

- Respond promptly and professionally to guest inquiries and special requests.

- Coordinate with Front Office, Housekeeping, Sales, and other departments regarding reservations.

- Monitor no-shows, cancellations, overbookings, and special arrangements.

- Follow hotel reservation procedures, rate policies, payment terms, and cancellation policies.





- Identify opportunities for upselling rooms, packages, and additional hotel services.

- Maintain confidentiality of guest and payment information.

- Handle guest complaints and resolve reservation-related issues professionally.

- Prepare reservation reports and support daily revenue and occupancy requirements.

Requirements

- Diploma/Degree in Hotel Management, Hospitality, Travel & Tourism, or a related field preferred.

- 0–3 years of experience in hotel reservations, front office, customer service, or a related role.

- Knowledge of hotel PMS/reservation systems and online booking channels.

- Good communication and interpersonal skills.

- Strong attention to detail and numerical accuracy.

- Ability to multitask and work under pressure.

- Good command of English; additional languages are an advantage.

- Comfortable working in shifts, including weekends and holidays.

Salary upto 18,000

📌 Reservation Associate (Delhi)
🏢 Vinr
📍 Delhi