Position : Relationship Manager

Location: Surat, Gujarat

Work Mode: Full-Time | Onsite

Experience: 2–3 Years

About the role :

We are looking for a Relationship Manager who will be responsible for building and maintaining robust relationships with our existing clients and ensuring long-term customer retention.

The primary focus of this role will be to understand client requirements, maintain regular communication, ensure customer satisfaction, and drive software renewals by building trust and providing the right solutions.

Key Responsibility :

- Build and maintain strong, long-term relationships with existing clients.
- Regularly communicate with clients to understand their requirements, concerns, and overall experience with our software.
- Follow up with clients regarding software renewals, subscriptions, and continuation of services.
- Identify clients who are approaching renewal and proactively engage with them.
- Understand client concerns and coordinate with internal teams to ensure timely resolution.
- Ensure a positive customer experience throughout the client lifecycle.
- Maintain regular follow-ups with existing clients to improve retention and renewal rates.
- Identify opportunities to upsell or cross-sell relevant software features or services whenever appropriate.




- Handle client queries professionally and ensure proper follow-up until resolution.
- Maintain accurate records of client communication, follow-ups, renewals, and account status.
- Build trust with clients and act as their primary point of contact for relationship-related matters.
- Work closely with the Sales and Support teams to ensure smooth client management.
- Track renewal pipelines and ensure timely follow-up before the subscription expiry date.
- Meet assigned client retention and renewal targets.

Requirement :

- 2–3 years of experience in Relationship Management, Client Relationship Management, Account Management, Customer Success, Customer Retention, or a similar role.
- Strong communication and interpersonal skills.
- Experience in handling and retaining existing clients.
- Good understanding of customer retention and renewal processes.
- Comfortable with regular client follow-ups and relationship-building activities.
- Strong negotiation and problem-solving abilities.
- Ability to understand client requirements and provide appropriate solutions.
- Target-oriented and comfortable working with renewal/retention targets.
- Good knowledge of MS Office/Google Workspace and CRM tools.
- Experience in a software/IT/SaaS company will be an added advantage.

📌 Relationship Manager (Surat)
🏢 WebLedger
📍 Surat