The Opportunity:

What Are We Looking For:

You will thrive in MostEdge if you have:
- Values of customer first, service excellence, keeping it simple, teamwork, urgency.
- Student of the market and is in tune with what is happening around them.
- Passion for doing something amazing and let others achieve the same.
- Commitment to making something happen and inspiring others.
- Ability to learn rapid and recognize there is an invisible line between success and short comings.
- Mindset of not giving up...help team completing things today vs. tomorrow.
- Drive and excitement for working in a fast-paced environment.
- The desire to work collaboratively with a tight knit but quickly growing team.
- Flexibility, humility, and a sense of humour

KEY RESPONSIBILITIES:
Accountability:
- Installation and walk through guidance of the support software for effective workflow of the Stores.
- Utilize language skills (English, Hindi) to communicate effectively with a diverse customer base.
- Diagnose and troubleshoot complex technical problems,



guiding customers through step-by-step solutions.
- Escalate critical issues to higher-level support teams and ensure a seamless resolution process.
- Maintain detailed records of customer interactions, including inquiries, issues, and resolutions in the CRM system.
- Monitor and manage customer service tickets, ensuring timely follow-up and resolution.
- Collaborate with internal teams (e.g., technical support, product development) to provide comprehensive solutions to customer problems.
- Mentor and assist other customer service representatives, providing guidance and support as needed.
- Continuously update knowledge of company products and services to provide accurate information and support.
- Participate in training sessions and workshops to improve customer service skills and technical knowledge.
- Contribute to the development and improvement of customer service processes and resources.

Scope:
- Troubleshoot problems, resolve

📌 Customer Care Executive (Vadodara)
🏢 MostEdge
📍 Vadodara