We are looking for a Support Specialist who can provide excellent customer service and experience in technical support.

The support specialist is responsible for giving first-level technical responses to the customer, support partners or subcontractors for onsite installations, installing and configuring customer solutions, and ensuring high customer satisfaction through prompt responses and continuous updates.

PRINCIPLE RESPONSIBILITIES AND ROLES:
- Providing first-level technical support
- Performing pre-installation site check with customers or partners as preparation for installations,
- Assisting subcontractors or partners onsite technicians remotely for physical network installation, device mounting, and configuration,
- Starting device accuracy tests and reporting results until the device accuracy rate is at expected levels,
- Escalating issues to Technical Experts team for assistance and prepare an action plan,
- Creating flawless reports for activities carried out,
- Maintaining a positive attitude and delivering excellent customer service,




- Strive to exceed customer expectations and deliver consistent customer satisfaction.
- Maintenance and troubleshooting of existing sensors at client locations

QUALIFICATIONS:
- Bachelor’s degree from IT-related department,
- At least 2 years experience in the IT department,
- Intermediate TCP/IP and networking experience,
- Basic Linux experience,
- Experience in CCTV systems or camera-based solutions is a must,
- Fluency in English is a must,
- Preferably second language is a plus,
- Flexibility for working hours due to clients from different time zones,
- Solid communication skills and being an extravert,
- Team player with good problem solving and communication skills,
- Diligent and solution-oriented.

SKILLS AND COMPETENCIES / LEVELS

Proficient in MS PowerPoint, MS Excel

Good oral and written communication skills

Effective problem identification and solution skills

Fluent in written and spoken English

Pay

📌 Technical Support Specialist (Kolkata)
🏢 Frogsplash Technology
📍 Kolkata