Job Title: GR Product Support Analyst
- TPM is a core service from Global Procurement, for colleagues to fulfil their Third Party Risk accountabilities associated with the use of Third Parties underpinned by a globally consistent workflow tool, currently RSA Archer and OneTPM (ServiceNow).
- The Global Register is a workflow tool that enables HSBC to manage Materiality Assessment, Outsourcing Determination, and Regulatory Reporting for services provided by both internal and external third parties.

In this role, you will:
- Ensure that business requirements are accurately captured, regulatory obligations are understood, and the tool delivers a consistent, compliant and high-quality user experience across global teams.
- Gather, document and validate business requirements for enhancements, current features and regulatory changes. Analyse non-standard or complex requests to assess impact, feasibility and alignment with existing design principles.
- Work closely with technology teams to clarify requirements, support agile processes, and ensure successful delivery of changes.



Conduct design reviews to ensure enhancements maintain data integrity, usability and compliance alignment.
- Collaborate with representatives from global business units, policy & compliance experts, and operations to understand needs and ensure the tool meets expectations. Prepare and deliver training materials, guidance documentations and communications for system changes.
- Monitor feedback, issue themes and data quality to identify improvement opportunities. Support the governance and reporting of process & system changes for the GR. Technology and Opsl Risks are identified, managed and escalated in line with Group and business objectives

To be successful you will:
- Proven experience as a Business Analyst in Third Party Management (TPM) / supply chain risk management / Procurement systems, preferably within a Banking or Financial Services environment. Ability to elicit and translate complex regula

📌 Gr Product Support Analyst (Hyderabad)
🏢 HSBC Global Services
📍 Hyderabad