Job Title: Sr. Customer Support Representative
Location: Vadodara / Work from Office
Shift Timing: Night Shift (US Shift)
Experience Required: Minimum 2-4 Years
Process:US Process / International 5oice Process

Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and provide appropriate solutions.
- Maintain a positive and empathetic attitude toward customers.
- Provide accurate information regarding products/services.
- Maintain records of customer interactions and follow-up details.
- Achieve individual and team performance targets.
- Coordinate with internal teams for issue resolution.

Required Skills:
- Excellent verbal and written English communication skills.




- Strong interpersonal and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer knowledge and familiarity with CRM tools.
- Adaptable to work in night shifts.

Mandatory Requirements:
- Minimum 1 year of US Calling Experience.
- Experience in North American Customer Support/Voice Process is mandatory.
- International BPO experience preferred.
- Immediate joiners will be preferred.

Pay: ₹30,570.96 - ₹47,387.52 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Sr. Customer Support Representative (Vasna)
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