Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description:
We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service.
- Welcome and greet guests upon arrival, providing a warm and professional first impression
- Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
- Handle guest inquiries, requests, and complaints promptly and courteously




- Maintain accurate guest records and manage reservations using our hotel management system
- Collaborate with other departments to address guest needs and resolve issues effectively
- Process payments and handle cash transactions accurately
- Maintain the cleanliness and organization of the front desk area
- Provide information about hotel services, local attractions, and transportation options
- Assist with administrative tasks, including maintaining the front office logbook and shift reports
- Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety

Qualifications:
- Excellent customer service skills with a friendly and professional demeanor
- Strong verbal and written communication abilities
- Proven problem-solving skills and ability to handle challenging situations calmly
- Keen attention to detail and solid organizational skills
- Proficiency in computer systems and hotel management software
- Previous ex

📌 Guest Service Associate (Gandhinagar)
🏢 Accor
📍 Gandhinagar