What you'll do: We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Customer Support Specialist - Regulatory Risk Reporting. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.

This position offers an excellent prospect to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions.

Key Responsibilities
Business and Functional Troubleshooting:
- Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
- Analyze and troubleshoot business rules and configurations to resolve issues effectively.
- Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
- Collaborate with technical teams to ensure comprehensive issue resolution.

Global Incident Handling:




- Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
- Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
- Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

Additional Scope:
- Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
- Support the development of internal knowledge base content and client-facing documentation.

Why we should decide on you:Qualifications
- Bachelor’s or Master’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
- 1 - 5 years of experience in customer service, business analysis, or working with financial software solutions. Recent graduates with relevant internship experience ar

📌 Customer Support Specialist, Regulatory Reporting (Pune)
🏢 Regnology Group
📍 Pune