Company Description:
ENVI Global Tech Services provides seamless global logistics solutions, specializing in reliable and productive freight forwarding services tailored to diverse business needs. Leveraging a robust network of carriers and logistics partners worldwide. The dedicated team works to offer cost-effective, compliant, and stress-free shipping solutions, allowing clients to focus on scaling their businesses. Trusted for fast and reliable shipping, ENVI is committed to offering personalized support and ensuring on-time delivery of cargo.

Roles & Responsibilities:
- Ensure smooth sea freight activities with high performance and high productivity across the region.
- Responsible for customer service activities for all products in the department.
- Maintain Freight Rates (Sea Export/Import) for ready reference. Update them monthly.
- Ensure timely feedback on all customer-related queries or overseas queries within the agreed time frame.




- Ensure that the customer service follows SOP based on the quotations submitted by the sales team and circulate it to all concerned for follow-up.
- Be a guide/mentor to the Customer Service team in resolving all issues with overseas/customers.
- Generate a set of own customers through a deep sell process and encourage the team to do the same.
- Vital link between Operations, sales and customers, thereby ensuring that services offered are of superior levels.
- Ensure smooth communication process and resolution of disputes with local customers across respective regions and overseas partners.
- Strive to continually improve and build on the customer Service division and its performance.
- Operations Knowledge and CHA handling
- Visiting customers along with Sales, Operations and KAM regularly to review the stock of business, performance Analyses, and to discuss any other issues.
- Conducting review meetings with Sales, operations and KAM on a daily basis to plan, organise, and execute the activities and review the previous week

📌 Logistics Executive (Bengaluru)
🏢 EN VI Global Tech Services
📍 Bengaluru