Front Office Executive (Visakhapatnam)

Front Office Executive (Visakhapatnam)

12 Sep
|
AccorHotel
|
Visakhapatnam

12 Sep

AccorHotel

Visakhapatnam

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

We are seeking a dynamic and customer-focused Front Office Executive to join our hospitality team in Visakhapatnam, India. In this pivotal role, you will be the face of our organization, delivering exceptional guest experiences while efficiently managing front office operations. You will supervise front desk associates, ensure adherence to hotel policies and procedures, and create a positive, motivated work environment that prioritizes guest satisfaction and loyalty. This position offers an exciting opportunity to make a meaningful impact on our guests' experiences while driving operational excellence.




- Supervise and mentor front desk associates, ensuring consistent adherence to hotel policies, procedures, and service standards while fostering a team-oriented and motivated team environment
- Conduct comprehensive shift briefings to familiarize yourself with room status, expected check-ins and check-outs, VIP arrivals, and any special events or correspondence
- Manage efficient and timely check-in and check-out processes within defined standards, ensuring all guests receive a warm welcome and fond farewell
- Develop and implement effective communication channels and training programs for guest service associates to enhance service delivery and operational efficiency
- Actively solicit and manage guest feedback, promptly addressing concerns and complaints while maintaining transparent communication with management
- Ensure all pre-arrival preparations are completed for VIP guests, delivering engaging and personalized arriva

📌 Front Office Executive (Visakhapatnam)
🏢 AccorHotel
📍 Visakhapatnam

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