Customer Relationship Management
- Handle customer queries, complaints, and service requests professionally.
- Maintain positive and long-term relationships with buyers.
- Ensure timely communication with customers regarding project updates, payment schedules, and possession status.

Documentation & Agreement Process
- Coordinate booking documentation and agreement procedures.
- Verify customer KYC and payment documents.
- Coordinate with legal and accounts departments for documentation compliance.

Collections & Payment Follow-Up
- Follow up with customers for due payments as per construction-linked payment schedules.
- Coordinate with banks for home loan processing and disbursement.
- Prepare and share demand letters and payment reminders.

Possession & Handover
- Coordinate flat inspection and possession activities.
- Ensure timely completion of possession documentation.




- Handle customer complaints during handover and ensure proper resolution.
- Coordinate with project, maintenance, and facility teams for smooth possession.

Complaint Handling & Service Support
- Register and track customer complaints.
- Coordinate with internal departments for timely issue resolution.
- Ensure high customer satisfaction and maintain service quality standards.

MIS & Reporting
- Maintain CRM software/database and update customer records regularly.
- Prepare daily, weekly, and monthly reports related to collections, complaints, possession, and customer status.
- Maintain customer feedback and satisfaction reports.

Pay: ₹35,000.00 - ₹75,000.00 per month

Perks:
- Cell phone reimbursement

Work Location: In person

📌 Customer Relationship Manager/post Sales-real Estate (Nagpur)
🏢 Kukreja Infrastructures
📍 Nagpur