The Company:
Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, Current Zealand, and Canada.



By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary:
What Your Impact Will Look Like:
- System Architecture & Evolution: Define and implement the technical strategy for CXS systems and tools, prioritizing stability, scalability, and alignment with BST and other platform integrations.
- AI-Driven Transformation: Lead initiatives to embed Generative AI and Machine Learning into customer support workflows, optimizing Forethought AI for automation and predictive support.
- Lead technical design reviews, enforce coding standards, and maintain architecture runways. Advise on licensing, capacity planning, SLAs, and cost/performance trade-offs. Guide UAT, performance testing, and post-re

📌 Support System Architect 2 (India)
🏢 Granicus India
📍 India