Technician, Network Operations Center

ROLE DESCRIPTION SUMMARY

Join a forward-thinking team dedicated to transforming customer experience by developing and launching innovative products and services that leverage global, boundary-free connectivity. We go beyond the traditional satellite industry and broader communications landscape to redefine what's possible.

Aligned with SES’s vision, we are shaping next-generation solutions that deliver the performance, features, and flexibility needed to unlock new markets, generate fresh revenue streams, and ensure secure, reliable communications worldwide. To achieve this, we’re seeking bold, visionary thinkers to help drive our legacy of innovation into the future.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
- Interface and coordinate troubleshooting efforts with other companies and partner facilities to resolve service disruptions.
- Utilize tools to interpret and troubleshoot basic RF and IP based networks.
- Timely identity, update and escalate service issues as needed to determine alternate routing,



emergency restoral procedures and resolve of service discrepancies.
- Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to customers.
- Monitor full-time managed services as well as teleport RF based Platform Hub equipment, and associated ground systems.
- Perform troubleshooting for all full-time services while consistently following established processes and procedures.
- Assist with the monitoring and execution of all maintenance coordination activities, including troubleshooting Platform and IP routing as necessary.
- Work closely with customers to maintain all service level agreements and resolve any RF, teleport and managed service trouble issues.
- Create and review trouble tickets for all full time services, RF interference issues or circuit events to ensure accurate documentation is maintained and all follow up actions are compl

📌 Technician, Network Operations Center (Chennai)
🏢 SES
📍 Chennai