Req ID: 372812

We are currently seeking a Delivery Manager to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Job Description - Delivery Manager (Banking Account - Cross Functional IT Projects)

Role: Delivery Manager
Location: Pune

Experience:
- 12+ years overall IT experience
- 5-7 years of relevant Delivery Management experience in Banking/Financial Services domain

Role Overview

Key Responsibilities

Delivery Program Management
- Own end-to-end delivery of multiple cross-functional IT projects/programs within the Banking domain.
- Manage project scope, timelines, budget, quality, risks, dependencies, and resource planning.
- Drive Agile/Waterfall delivery execution and ensure adherence to governance processes.
- Monitor project health through KPIs, dashboards, RAID management, and status reporting.
- Ensure successful coordination across development, testing, infrastructure, security, business, and vendor teams.
- Lead escalation management and ensure timely resolution of delivery issues.

Client Stakeholder Management




- Act as a trusted advisor and primary point of contact for client stakeholders.
- Build robust client relationships through regular engagement and proactive communication.
- Walk the client floor/business units to understand operational challenges, upcoming priorities, and business expectations.
- Conduct governance meetings, steering committee reviews, and executive updates.
- Ensure high customer satisfaction and continuous service improvement.

Business Growth Opportunity Identification
- Identify opportunities for new projects, process improvements, automation, and transformation initiatives.
- Collaborate with account leadership, sales, and solution teams for account mining and revenue growth.
- Support proposal creation, estimations, solution discussions, and RFP responses.
- Drive innovation conversations with clients around AI, automation, analytics, and digital transformation.

AI Innovation Focus
- Demonstrate awareness and

📌 Delivery Manager (Pune)
🏢 NTT
📍 Pune