Key Responsibilities
- Customer Complaint Management:
- Maintain and update the customer complaint register/book.
- Record service requests, complaints, and follow-up details accurately.
- Ensure timely resolution and proper coordination with technicians.
- Service Appointment Coordination:
- Schedule and confirm customer appointments for:
- Air Conditioner (AC) services
- Solar system services
- Coordinate service timings between customers and technicians.
- Handle rescheduling and emergency service requests when required.
- Customer Card / Record Management:
- Create and maintain customer service cards/files for AC and solar customers.
- Update customer details, service history, AMC details, and pending issues.
- Maintain proper documentation and digital records.
- Technician Tracking & Coordination:
- Track daily movement and work status of technicians.
- Monitor technician assignments and service completion status.




- Ensure technicians reach customer locations on time.
- Daily Reporting:
- Collect daily work reports from technicians.
- Prepare and submit daily service status reports to management.
- Maintain records of completed, pending, and follow-up jobs.
- Attendance Management:
- Maintain daily attendance records of technicians and staff.
- Monitor leave, late arrivals, and field attendance.
- Submit attendance updates to management regularly.

Required Skills:
- Good communication and coordination skills
- Ability to manage records and reports efficiently
- Robust follow-up and organizational skills
- Ability to work in a fast-paced service environment

Preferred Qualification
- Graduate or equivalent qualification

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Department (Navi Mumbai)
🏢 SOLTHERMAL PANELS
📍 Navi Mumbai