Team:
Sonata

Close date:
Friday, 19 June 2026

Working pattern:
Full time

Contract Type:
Permanent

Location:
Gurgaon (SEZ1)

Department:
17 - 17 Service Management EMEA WM

Description & Requirements:
Bravura’s Commitment and Mission
- At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, rapid-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.
- As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that help our clients to achieve financial security and prosperity for their customers.
- About the Project




- Provide frontline technical support for Bravura Solutions clients using the Sonata Administration Platform. Manage complete client issue lifecycle from analysis through resolution, with responsibility for defect replication, testing, and escalation to appropriate development and consulting teams.
- What You’ll Do
- Client Support & Issue Resolution:
- Respond to service requests and incidents within defined SLAs
- Route defects and enhancement requests to appropriate internal teams

Incident Management:
- Assess incident severity, impact, and risk with management escalation as needed
- Monitor incident progress and maintain continuous client communication
- Facilitate client meetings for incident management and support process discussions

Technical Coordination:
- Coordinate software releases to client environments
- Escalate cross-client impact issues and perform technical housekeeping tasks

Unleash your potential- Application development

📌 Client Services Analyst (Gurugram)
🏢 Bravura Solutions
📍 Gurugram