JLL supports the Whole You, personally and professionally.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
Monitoring the helpdesk and customer service executives on a regular basis.
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Cooperating, coordinating and communicating with other departments to ensure valuable customer experience and sharing consolidated feedback reports with the team for improvement of services.
Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.
Managing and participating in events/parties/CSR activities, general maintenance and guest handling.
Act as a secondary point of contact for all occupants, in case of client escalation.
Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our pu
📌 Manager-customer Service (Delhi)
🏢 JLL
📍 Delhi