JOB DESCRIPTION -SERVICE SPECIALIST

Job Title

Service Specialist

Reports To

Service Specialist report directly to Regional Parts and Service Manager (RPSM) of that region. He will also report to National Service Manager and Contract Manager wherever requirement of assigned job demands.

Job Overview

Responsible for the complete service activities of Epiroc CC in the assigned territory and supports the installed fleet to the satisfaction of customers, while ensuring Epiroc guidelines are strictly followed. Also, to ensure the given business targets of organisation are achieved.

The incumbent shall be responsible for the complete project’s Parts & Service activities of Epiroc India CC in the assigned territory and supports the installed fleet to the satisfaction of customers, while ensuring Epiroc guidelines are strictly followed.

Also, to ensure the given KPI’s targets of organisation are achieved time to time.

Responsibilities
- Overall responsible for the project assigned and related to its’ all activities and contractual KPI’s and obligations.




- Instrumental in establishing recent autonomous technology for SD drill in India.
- Ensure equipment commissioning, warranty support, availability etc.
- Timely reporting of warranty complaints and product quality related issues and work together with Central Service team.
- Special focus on ensuring Customers’ satisfaction for the project.
- Handling of project service manpower (external and internal roll) and successfully lead Service Agreement.

Supporting RPSM in setting Business for parts and service revenues.
- Forward customer feedback and any leads on new equipment requirements to Marketing Team

Support Business Partner with suggested stocking guides as per Machine utilisation
- Support in promotion of Equipment / component rebuilds.
- Coordinate with Customer Support Officer on support issues like parts quotation, invoicing, deliveries, or outstanding payments.
- Track Equipment utilization and ensure committ

📌 Service Specialist (Nagpur)
🏢 epiroc mining india
📍 Nagpur