Role & responsibilities
- Manage customer inquiries and maintain detailed records in CRM & ERP software
- Update and organize client information, tracking sales, won & lost opportunities, and upcoming leads
- Coordinate with internal departments to ensure timely fulfillment of customer requirements
- Prepare and submit accurate sales quotations and Proforma Invoices to clients
- Process sales orders upon receipt of purchase orders, ensuring accuracy and timeliness
- Record and monitor payment status, ensuring timely updates in CRM & ERP software
- Arrange commercial documentation including invoices, packing lists, AWBs
- Oversee order dispatch process, ensuring smooth logistics and customer satisfaction
- On-boarding & On-Job training will be given after joining