Company Description Parvati Urban is a growing financial services organization focused on providing accessible, customer-centric solutions to individuals and businesses. Based in Nagpur, the company emphasizes transparent processes, personalized service, and long-term client relationships.

Parvati

Urban aims to support local communities by offering responsible financial products and services tailored to diverse needs. Team members are encouraged to contribute ideas, collaborate across functions, and help improve customer experience. The work setting values integrity, reliability, and professional development.

Role Description The Relationship Manager is a full-time, on-site role based in Nagpur, responsible for managing and growing a portfolio of customers. Daily activities include meeting clients, understanding their needs, explaining products and services, and providing ongoing support to ensure a positive customer experience.

The role involves building long-term relationships, resolving customer issues promptly, and coordinating with internal teams to ensure smooth processing of applications and transactions.

The Relationship

Manager will track client interactions, maintain accurate records, and identify opportunities for cross-selling and up-selling suitable financial products.



This position requires a proactive approach to customer outreach, regular follow-ups, and adherence to organizational policies and compliance standards.

Qualifications

- Robust customer relationship management skills, including empathy, active listening, and the ability to build trust over time.
- Proficient communication skills in English and local languages, with the ability to explain financial products clearly and persuasively.
- Solid organizational and time management abilities to handle multiple client accounts, follow-ups, and documentation efficiently.
- Basic understanding of financial services or banking operations; ability to learn product details, processes, and compliance requirements quickly.
- Comfort using digital tools such as CRM systems, email, and office productivity software for client tracking and reporting.
- Minimum of a bachelor’s degree in business, commerce, finance, or a related field, or equivalent practical experience.
- Previous experience in customer-facing roles such as sales, customer service, or banking is preferred but not mandatory.
- Demonstrated integrity, reliability, and willingness to work on-site in Nagpur with a focus on delivering high-quality service.

📌 Relationship Manager (Nagpur)
🏢 Parvati Urban
📍 Nagpur