Job Title :REGIONAL SURFACE HEAD (OPERATIONS)

Function: Operations

Reports To: Regional SFC Head

Location:WRO

Travel Required: 25% 50% 75%

About Blue Dart Express India

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Position Overview

Regional leadership role accountable for the operational performance, throughput, productivity, safety, and service quality of Surface Hub Operations across assigned regional hubs. Owns inbound and outbound operations, shipment processing, manpower productivity, infrastructure readiness, and operational compliance to ensure seamless movement of shipments across the Surface Network.

Leads Hub Operations teams and drives standardized execution, operational discipline, damage prevention, safety compliance, and continuous improvement while ensuring alignment with regional network requirements and customer service commitments.

This role operates as a regional execution and governance function, working closely with Regional Surface Fleet & Network Manager, Regional Senior Manager – PUD Operations, CPU Operations, Air Operations, Engineering, Finance, Commercial, and HR teams to deliver safe, reliable, and cost-efficient hub operations.

Job Purpose To build and operate high-performing Surface Hub Operations by driving throughput, turnaround time, shipment quality, safety, manpower productivity, and infrastructure utilization while ensuring seamless connectivity across the regional logistics network.

Key Roles & Responsibilities

Strategic Leadership

- Execute regional Surface Hub strategies aligned with operational objectives, customer SLAs, and business growth.
- Translate regional operational initiatives into effective hub execution plans and drive continuous improvement.
- Ensure alignment of hub operations with regional network priorities and operational governance.

Leadership

- Lead and manage Hub Operations teams, ensuring alignment to productivity, service quality, safety, and operational excellence objectives.
- Build leadership capability, succession planning, and operational bench strength while fostering a high-performance culture.
- Drive employee engagement, performance management, and adherence to organizational policies and operational standards.

Operational Excellence

- Own and govern inbound, outbound, sorting, loading, unloading, and dispatch operations to achieve throughput and turnaround time targets.
- Optimize manpower deployment, shift planning, dock utilization,



and equipment usage to improve operational efficiency.
- Monitor operational performance, identify bottlenecks, and implement corrective actions to improve productivity and service quality.

Hub Infrastructure & Resource Management

- Ensure optimum utilization and operational readiness of hub infrastructure, docks, conveyors, scanners, MHE, and other operational equipment.
- Plan manpower and operational resources based on shipment volumes, business forecasts, and peak season requirements.
- Coordinate preventive maintenance and infrastructure improvements with Engineering teams to ensure uninterrupted operations.
- Ability to source, negotiate and deploy large workforce service partners

Damage Control, Safety & Compliance

- Drive damage prevention initiatives through standardized shipment handling, loading, unloading, and storage practices.
- Ensure compliance with EHS standards, safety protocols, statutory requirements, and operational SOPs across all hub activities.
- Conduct regular safety audits, incident reviews, and corrective action plans to minimize operational risks and improve workplace safety.

Cost Optimization & Productivity

- Improve hub productivity and PPH through manpower optimization, process standardization, and efficient resource utilization.
- Monitor operational costs and identify opportunities to improve efficiency while maintaining service quality.
- Drive continuous improvement initiatives to reduce handling errors, operational waste, and processing costs.

Process Re-engineering & Continuous Improvement

- Lead Lean and Continuous Improvement initiatives to improve throughput, operational efficiency, and service quality.
- Standardize operational practices and drive digital adoption across Surface Hub Operations.
- Implement best practices and monitor realization of productivity and quality improvements.

Stakeholder & Governance

- Collaborate with Regional Surface Fleet & Network Manager to ensure timely vehicle placement, dispatch planning, and network connectivity.
- Coordinate with Regional Senior Manager – PUD Operations, CPU Operations, Air Operations, Commercial,



Engineering, Finance, HR, and Network Planning teams for seamless end-to-end operations.
- Act as the regional SME for Surface Hub Operations during operational reviews, audits, and governance forums.

Qualifications & Experience

- Education: Bachelor's degree (Engineering / Operations / Supply Chain preferred); MBA/PG desirable.
- Experience: 8–10 years of experience in logistics operations with solid exposure to Surface Hub Operations, Distribution Centres, Warehousing, Cross-dock Operations, or Transportation Networks.
- Proven experience in managing high-volume operational facilities, leading large operational teams, and driving productivity, safety, and service excellence across multiple shifts.
- Exposure to manpower planning, hub infrastructure management, process optimization, damage prevention, and operational compliance preferred.
- Preferred Industries: Express Logistics, Transportation, Warehousing, 3PL, eCommerce Logistics, Supply Chain.

Skills & Capabilities

Technical Skills

- Surface Hub Operations Management
- Shipment Processing & Dock Operations
- Manpower Planning & Shift Management
- Hub Infrastructure & MHE Management
- Damage Prevention & Quality Control
- Safety, EHS & Regulatory Compliance
- Productivity & Cost Optimization
- Operational Analytics & Continuous Improvement
- Data analysis and data lead governance

Key Competencies

- Leadership & Team Management
- Operational Excellence
- Customer Focus
- Data-driven Decision Making
- Stakeholder Management
- Problem Solving & Execution Excellence
- Change Management

Key Performance Indicators (KPIs) Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

1

Hub Throughput

Shipments Processed, Throughput per Hour

2

Turnaround Time

Hub TAT, Vehicle Loading & Unloading TAT

3

Productivity

Shipments per Man-hour, Dock Productivity

4

Shipment Quality

Miss-sort %, Processing Accuracy

5

Damage Control

Damage %, Claims %, Loss Prevention

6

Service Performance

Dispatch Compliance, Cut-off Adherence

7

Infrastructure & Resource Utilization

MHE Availability, Infrastructure Utilization, Manpower Utilization

8

Cost Efficiency

Cost per Shipment Processed

9

Safety & Compliance

EHS Score, Safety Audit Compliance, Incident Reduction

10

Continuous Improvement

CI Projects Delivered & Benefits Realized

11

People & Culture

Employee Engagement, Attrition, Training Completion

📌 REGIONAL SFC HUB MANAGER - WRO (Mumbai)
🏢 Dhl
📍 Mumbai