About The Role

Department SBE (BL/WC) Location Reporting Relationship Zonal Business Manager (ZBM) Position Grade M6/M7

Job Role

- Managing team of leaders and front line resource at Regional Level

- Drive team for new acquisition through Branch Banking and/or Customer referrals
- To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence.

- Focus to continually increase the Book size, SOH and profitability of the Location
- To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships.

- Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity)

- Resolving/Addressing regional level concerns

- Channel Management viz RL, Privy, etc

- Drive adoption of various digital initiatives at regional level
- To ensure right sourcing is being done at regional level

- Deepen our market reach through trade meeting, industry associations, local forums etc.

- Enhance X-sell opportunities such as KLI, KGI, etc

- Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level




- To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market

- Drive high caliber client service from the Team

- Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc

- Improve efficiency by monitoring & overseeing continuous improvement of processes.

- Benchmark and adopt best practices used in the Industry to further build efficiency at the region

- Constantly share rapport with the operating units to customize and develop solutions

- Mitigate risks and manage them actively

- Ensure hygiene parameters such delinquency, churn, utilization etc are met at location

Job Requirement

- Preferably MBA/ CA

- Experience10+ years"™ experience in the local market.

Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is must.

- Positive Leadership, Self-motivation and communication skills for driving Teams

- Relationship Management Skill

- Good influencing skills

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